Privacy Policy
Last updated: 22nd of April 2026
This Privacy Policy describes how ELMNT collects, uses and protects your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect certain personal information, including:
Information You Provide
We may collect:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Payment details (processed securely through third-party payment providers; we do not store full payment card details)
- Order history
- Communications you send to us
2. Information Collected Automatically
When you browse our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Referral source
- Time spent on pages
- Website interactions
This may be collected through cookies and similar technologies.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Deliver products and provide customer support
- Send order confirmations and shipping updates
- Detect fraud or security risks
- Improve our website and services
- Respond to enquiries
- Send marketing communications where you have opted in
4. Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
- Shopify (our ecommerce platform)
- Payment processors
- Shipping and fulfilment providers
- Email marketing and customer support providers
- Analytics and advertising partners (such as Meta or Google, where applicable)
We do not sell your personal information.
We only share data where necessary for legitimate business purposes or as required by law.
5. Cookies
Our website uses cookies and similar technologies to:
- Enable core website functionality
- Improve performance
- Analyse traffic and behaviour
- Support advertising and remarketing
You can manage cookies through your browser settings.
Where legally required, cookie consent tools may be used.
6. Marketing Communications
If you opt in, we may send promotional emails regarding products, offers or updates.
You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting us.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfil orders
- Provide support
- Meet legal, tax and accounting obligations
- Resolve disputes and enforce agreements
8. Your Rights
If you are located in the United Kingdom, you may have rights under data protection law, including the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing in certain circumstances
- Withdraw consent where processing relies on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us at:
9. Data Security
We take reasonable measures to protect your information against unauthorised access, misuse, disclosure or loss.
However, no online transmission or storage system can be guaranteed completely secure.
10. Third-Party Services and Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third parties and encourage you to review their policies.
11. International Processing
Some service providers or fulfilment partners may process data outside the United Kingdom.
Where this occurs, appropriate safeguards will be used where required by applicable law.
12. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal data from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated revision date.
14. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact: