Shipping Policy
Last updated: 26nd of April 2026
Thank you for shopping with ELMNT. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Shipping Locations
We currently ship to all addresses within the United Kingdom, United States of America, Australia, New Zealand, Ireland and Canada.
2. Order Processing
Orders are typically processed within 1–4 business days (excluding weekends and public holidays) after payment has been received.
During periods of high demand, promotions, or holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email where tracking is available.
3. Delivery Times
Estimated delivery times are generally:
United Kingdom/EU: 6–10 business days
United States/Canada/Australia: 6–12 business days
Please note that these are estimates only and are not guaranteed delivery dates.
As some products are fulfilled by overseas suppliers, delivery times may occasionally vary due to customs processing, courier delays, or circumstances beyond our control.
4. Shipping Costs
Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed.
Any free shipping offers are subject to the terms stated at the time of promotion.
5. Tracking Your Order
Where tracking is available, tracking details will be provided once your order has been dispatched.
You may also track your order using the “Track Your Order” page on our website where applicable.
If you experience any issues with tracking, please contact us at:
6. Delivery Delays
While we work hard to ensure timely delivery, delays can occasionally occur due to:
- High courier volumes
- Customs processing
- Weather disruption
- Public holidays
- Transport or supply chain disruption
- Other events beyond our reasonable control
We are not responsible for delays caused by external courier services once an order has been dispatched.
7. Incorrect Shipping Details
Customers are responsible for ensuring all shipping information is correct at checkout.
If an incorrect address is provided and the order has already been processed or shipped, we may be unable to amend or refund the order.
Please contact us immediately if you notice an error.
8. Lost, Missing or Stolen Parcels
If your order appears lost in transit, please contact us and we will work with the carrier to investigate.
If tracking shows a parcel as delivered but you have not received it, please:
- Check with neighbours or household members
- Check any designated safe places
- Contact the courier directly where appropriate
- Contact us for further assistance
9. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at:
We will work to resolve the issue in accordance with your statutory rights.
10. Customs and Import Matters
Although products may be fulfilled from overseas, customers will not be asked to pay additional customs or import charges for standard UK deliveries unless explicitly stated at checkout.
11. Contact
For any shipping-related questions, please contact: