Return and Refund Policy
Last updated: 22nd of April 2026
At ELMNT, we want you to be satisfied with your purchase. This Returns & Refund Policy explains your rights and our procedures regarding returns, cancellations and refunds.
1. Change of Mind Returns (14-Day Cooling-Off Period)
Under UK consumer law, you generally have the right to cancel your order within 14 days of receiving your goods for any reason.
To exercise this right, you must notify us within 14 days of delivery by contacting:
After notifying us, returned items should be sent back without undue delay.
To be eligible for a return, items must be:
- Unworn
- Unused
- In original condition
- With tags attached where applicable
- In original packaging where reasonably possible
2. Return Shipping Costs
Customers are fully responsible for all return shipping costs.
Please note that return items may need to be sent to our international returns facility, and international shipping charges may therefore apply. We do not provide prepaid return labels.
We strongly recommend using a tracked shipping service, as we cannot be held responsible for returns lost or damaged during transit.
3. Refunds
Once your return has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to your original payment method.
Please allow a reasonable number of business days for your payment provider to process the refund after it has been issued.
4. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or you receive the wrong product, please contact us as soon as possible at:
Where appropriate, we will offer a replacement, repair, refund, or other remedy available under applicable consumer law.
Nothing in this policy affects your statutory rights.
5. Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return where permitted by law, including:
- Worn or used items
- Items returned damaged through misuse
- Personalised or custom-made items (where applicable)
This does not affect your rights regarding faulty goods.
6. Exchanges
We do not currently offer direct exchanges.
If you would like a different size or colour (where available), please return the item in accordance with this policy and place a new order.
7. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
If the order has already been processed or dispatched, cancellation may not be possible and the standard return process will apply.
8. Late or Missing Refunds
If you have not received a refund after confirmation it has been issued:
- Check your bank account again
- Contact your card provider or bank, as processing times vary
- Contact us if the issue persists
9. Lost or Refused Deliveries
If an order is returned to us due to:
- Incorrect address information provided by the customer
- Repeated failed delivery attempts
- Refused delivery without prior arrangement
additional shipping charges may apply before reshipment.
10. Contact Us
For all return and refund enquiries, contact: